Junior IT Support Specialist (m/w/d) — Office Technology and XR

You’ll join our technical team as the go-to person for everything related to office IT operations. From installing and configuring computers and software to setting up networks and supporting day-to-day technical needs across the office, you’ll keep our environment running smoothly. A special focus of this position is hands-on involvement with professional IT equipment and emerging XR technologies (VR, AR, and mixed reality systems). 

This role is designed for someone at the start of an IT career: a recent graduate or a career changer with hands-on IT experience. You’ll get real responsibility from the beginning, and a clear path toward IT administration. 

• Install, configure, and maintain desktop and laptop computers, peripherals, and related hardware 
• Set up and troubleshoot software applications, operating systems, and user accounts 
• Assist with network setup, cabling, Wi-Fi, and basic connectivity issues 
• Provide first-line technical support to office staff for hardware, software, and connectivity problems 
• Support the setup, maintenance, and testing of XR equipment (VR headsets, AR devices, tracking systems, and related software) 
• Help manage inventory of IT assets and keep technical documentation up to date 
• Participate in office moves, new workstation deployments, and technology upgrades 
• Collaborate with the broader technical team on continuous improvement of office IT systems 

• A reliable, organized way of working 
• A working knowledge of computer hardware, Windows, and macOS 
• Familiarity with common office software and user account basics 
• A willingness to learn networking fundamentals, structured troubleshooting, and XR system setup 
• Clear communication in German and English, and a service-minded approach to helping colleagues 
• The ability to handle routine tasks independently and to ask for guidance when something is new 
• Comfort with the physical side of the job: moving and mounting workstations, running cables, and occasional deployments outside core hours 

• Exposure to IT asset and device management, for example Microsoft Intune, Jira, Active Directory, or similar tools — through coursework, an internship, or your own projects 
• An interest in structured IT operations: asset inventories, ticketing workflows, and documentation standards 
• Personal experience building PCs, setting up home networks, or working with VR or AR devices 
• Coursework, certifications, or self-taught knowledge in IT support, networking, or immersive technology 
• Basic scripting, for example PowerShell or Bash